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AeroHive HMOL Redirector issue

When using the HMOL solution from AeroHive, an access-point will discover the correct HiveManager by connecting to staging.aerohive.com. Within the HiveManager management interface you can see which access-points have been redirected to your HMOL. This can be down by checking the Device Access Control List within the Redirector configuration.

Sometimes you will notice that not all the serial numbers are listed on this page. When this is the issue the new access-points will not connect to your HiveManager. You can try to enter the serial numbers yourself by using a csv file or enter the serial number separately. Most times I receive an error message for multiple serial numbers, like shown below.

Same serial number “serial number” already exists. Cannot override the catagory information.

When you receive this error message, you have to redirect the access-point yourself. This can be down very easily. Connect via SSH to an access-point, which is redirected to your HiveManager. Enter the following command and look for the following two lines:

AH-001#show config current
!
capwap client server name <AeroHive HMOL hostname>
capwap client vhm-name <Hive-name>

Now login to the access-point, which aren’t redirected to your HiveManager. You have to retrieve the IP address settings of these access-points and just login with the default username (admin) and password (aerohive). Just paste the 2 commands in the config.

The only thing you need to do now is, sit back and enjoy your coffee.

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René Jorissen

Co-owner and Solution Specialist at 4IP Solutions
René Jorissen works as Solution Specialist for 4IP in the Netherlands. Network Infrastructures are the primary focus. René works with equipment of multiple vendors, like Cisco, Aruba Networks, FortiNet, HP Networking, Juniper Networks, RSA SecurID, AeroHive, Microsoft and many more. René is Aruba Certified Edge Expert (ACEX #26), Aruba Certified Mobility Expert (ACMX #438), Aruba Certified ClearPass Expert (ACCX #725), Aruba Certified Design Expert (ACDX #760), CCNP R&S, FCNSP and Certified Ethical Hacker (CEF) certified. You can follow René on Twitter and LinkedIn.

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2 Responses to AeroHive HMOL Redirector issue

  • Now login to the access-point, which aren’t redirected to your HiveManager. You have to retrieve the IP address settings of these access-points and just login with the default username (admin) and password (aerohive).

    I am lost as to how to retrieve the IP address of the device if I am not sure what I am looking for.

  • Hey Anu,

    You can find the IP address by logging in to your HMOL environment. If you login to myhive.aerohive.com you are redirected to your HMOL. Just to a ping to the FQDN and you have the IP address that you need to configure.

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